Frequent Questions

If you lease a contract hire vehicle from us you are responsible for day to day maintenace of the vehicle. You are responsible for damage above fair wear and tear, and fluid levels.

You are free to source your own insurance, otherwise we can provide insurance from £19.15 per week. The payments can be taken with the lease payments via direct debit.

After completing an application form (either online or by calling into the office), we will process a credit check and contact you within the hour to take £195, which comprises of £150 bond (refundable) and a £45 admin fee (non-refundable).

Once we are in receipt of £195.00 we will order your vehicle and arrange a suitable collection date.Documentation will then follow in the post or via e - mail.

The first payment is required upon collection of the car or prior to delivery.A direct debit will be arranged for us to receive the future payments.

Please call customer payments and they will arrange a new form to be sent to you.

Please contact us. A refundable deposit of £50.00 is payable before a spare key can be dispatched to you. You will then need to need to replace the key at your own cost and return the spare key to us within 7 working days.

Yes, contact us and we will issue you an authority letter.

If you have taken advantage of our Fleet Insurance policy and you have had an accident, please contact us and we will be happy to assist you.

If you have your own insurance policy, you will only need to notify us that an accident has happened.

Yes, you must ensure the car is serviced at its allotted mileage. Failure to do so will result in a charge being issued to you for invalidating the warranty.

We will cover the cost of your service but the garage must get authorisation from us before any work is carried out.

Firstly, call your breakdown assistance number. The contacted dealer must then notify us on 0330 057 7680. Once the vehicle has been retrieved and the problem diagnosed, if the vehicle is going to be off the road for more than 48 hours, we will endeavour to deliver you a replacement vehicle.